Who is strong — and weak — in which process

Each cell is a showroom's score in one of the six sales processes. Darker means more of the process was delivered; hatched cells fall below the 80% target. Select any cell to open that showroom's question-level detail.

Six processes, ten showrooms

Network average per process, with each showroom's score shown left-to-right in ranking order. The strongest and weakest performer is named for every process.

Ten findings for management

Every score, every question, every shopper verbatim

Select a showroom. The panel shows its six process scores, exactly which questions cost it points, a management recommendation, and the full question-level record with the shopper's own words.